Automotive Service Advisor

Are you an experienced automotive professional who thrives on delivering exceptional customer experiences? Join our dynamic service team in Dartmouth! We are looking for a skilled, organized, and proactive Service Advisor to serve as the key communication bridge between our clients and shop technicians.

Key Responsibilities

• Customer Engagement: Greet clients, build immediate trust, and accurately document vehicle concerns by actively listening and asking effective diagnostic questions.

• Estimate & Repair Management: Prepare clear cost estimates, explain maintenance requirements, confirm payment methods, and obtain client authorization prior to starting work.

• Interdepartmental Communication: Collaborate closely with service technicians to monitor repair progress and promptly update customers on scope changes or revised delivery times.

• Appointment Scheduling: Manage daily workflow by scheduling service appointments and efficiently handling incoming phone, email, and digital inquiries.

• Proactive Advisory: Educate clients on proper vehicle care, explain the value of preventative maintenance, and recommend additional services when appropriate.

• Issue Resolution: Handle customer inquiries, address concerns with empathy, and deliver solutions that reinforce customer loyalty.

Qualifications & Core Competencies

• Automotive Experience: Proven track record working within the automotive service industry.

• Communication & Active Listening: Outstanding verbal and written communication skills with a strong ability to translate technical details into clear, customer-friendly terms.

• Detail-Oriented & Organized: Exceptional time management skills, capable of handling multiple active work orders independently in a fast-paced environment.

• Customer Enthusiasm: Dedicated to driving high customer satisfaction scores and delivering a welcoming, transparent service experience.

• Adaptability & Problem-Solving: Sound judgment under pressure, strong analytical thinking, and a team-first mindset focused on continuous improvement.

Why Join Us?

We offer a supportive team culture, opportunities for ongoing professional development, and a fast-paced environment where your dedication to customer care is truly valued.