Customer Contact Representative
April 15 2025,
Are you a confident communicator with a passion for customer service? Do you thrive on making connections, thinking quickly, and helping others? Portland Street Honda is looking for an Outbound Call Representative to join our friendly and professional team.
Position Overview: As an Outbound Call Representative, you’ll be the voice of Portland Street Honda—reaching out to our valued customers for a variety of reasons, including appointment reminders, service follow-ups, sales campaigns, and customer satisfaction surveys. Your role is essential to maintaining our reputation for outstanding service and building long-lasting relationships with our clients.
Responsibilities:
Make outbound calls to current and potential customers
Follow up on service appointments, vehicle purchases, and marketing campaigns
Update and manage customer information in our CRM system
Book appointments and respond to general inquiries
Represent Portland Street Honda with professionalism, courtesy, and a customer-first attitude
What We're Looking For:
Strong verbal communication and listening skills
Comfortable speaking on the phone and handling objections
Friendly, confident, and professional demeanour
Organized and detail-oriented
Previous experience in customer service or a call centre is an asset
Automotive and Marketing knowledge is helpful but not required—we’ll train the right person!
What We Offer:
Competitive compensation
Supportive team environment
Training and growth opportunities
A modern, high-energy dealership with a strong customer base
If you enjoy helping people, working with a great team, and being part of a well-respected local dealership, we want to hear from you!
